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01904 21 77 77

Choosing your storage

We can support you with choosing the best size unit for your storage needs and provide you with all the packing materials you will need to help you with your move.

How do I reserve a unit?

You can reserve a unit or container either by calling our Layerthorpe facility or coming in to the store. We simply ask for a fully refundable £10.00 reservation deposit.

How do I cancel a reservation?

Simply call our Layerthorpe facility on 01904 217777. We will cancel the reservation and refund your reservation deposit. Should you need to change your unit size, move-in date or storage location just give the Storage Team a call and we will adjust your reservation over the phone.

Why should I choose Inner Space Stations Self Storage?
  • Winner of the Best Independent Self Storage Facility 2018
  • Local family run business
  • City centre location
  • Clean, dry and secure units
  • Self Storage Association member
  • Unit sizes from 10 sq ft to 160 sq ft
  • Pin code access entry system at our internal facility
  • Free van hire with Enterprise (Ts & Cs apply)
  • Free car wash worth £12
  • 24 hour and extended access available on request
  • Open 7 days a week with a staffed Reception at Layerthorpe
  • CCTV in operation
  • Monitored and alarmed internal facility
  • Security lighting
  • High security padlocks provided with external containers
  • No-hassle self storage solutions
  • Excellent new internal facility
  • The only facility in York with carpeted corridors
  • We match any comparable quote (Ts & Cs apply)
  • Friendly, knowledgeable staff always on hand to help
  • Out of hours intercom at our Layerthorpe facility
  • Parcel collection and delivery services available
  • myHermes Parcelshop to send and collect parcels
  • High quality packing materials available to buy at Layerthorpe
  • Contactless move ins
  • Long term discounts
  • Student, NHS, Police and Armed Forces discounts
  • Stormtroopers and Transformers guarding the only space themed self storage facility in the UK!
How do I know what size unit I need?

We have a wide range of self storage units and containers in York for you to choose from. Fill out our online quote to see our space estimator but don’t worry if you’re still not sure, our friendly storage advisors can assist you. Just give us a call or visit us in store and we’ll be happy to show you around and help you choose a storage unit or container to suit your needs.

Is there anything I can’t store?

For safety and insurance reasons, Inner Space Stations does not permit the storage of perishables, foods or flammable materials and liquids.

We can store motorbikes at our external container sites but they must be drained of any flammable fluids off site such as fuel and the battery also needs to be disconnected before storing with us.

Can I purchase packing materials from you?

Yes, we offer a range of high-quality boxes and packing materials for sale in store or over the phone. View our range of packing materials here.

Can I use my own padlock?

Of course. But why not check out the padlocks we have available in store? We have of both key and combination padlocks to meet your needs. If you are storing at one of our container sites we will supply with a a heavy duty lock at no additional cost.

Pricing and discounts

At Inner Space Stations we make sure our customers know exactly what is included in our Self Storage prices. We also have great discounts available for long term storage.

How does Inner Space Stations Self Storage price match guarantee work?

We will match a comparable quote from another storage operator who offers the same facilities and features as Inner Space Stations Self Storage internal facility. Price match does not apply to external container storage.

The operator’s facility must be located within a 5 mile radius of Inner Space Stations Self Storage internal facility at Layerthorpe.

Quotes must be in writing, verbal quotes will not be accepted.

All quotes must be less than 28 days old at the point of move in.

Price match guarantee is subject to the availability of the required size unit.

Any quote that is accepted will be honoured for a maximum of 26 weeks after which time our standard rate for the unit size will be applied.

Our price match cannot be used in conjunction with any other offers.

Inner Space Stations Self Storage reserve the right to withdraw the offer at any time.

 

How do I pay for my storage?

You will be invoiced for your storage every 4 weeks, payable in advance. We accept credit and debit cards, direct debit and American Express but we don’t accept Diners cards. Direct debit is our preferred method of payment.

Do I have to pay a deposit?

We require a refundable deposit on all storage bookings equivalent to 1 weeks rental.

How does your pricing compare to other Self Storage companies?

We are proud to offer the most dynamic self storage prices in York, as well as offering box storage and 24 hour access on request to our internal storage units.

What is included in the quote price?

The quote we provide for your storage is for the weekly cost and includes VAT. At our Layerthorpe internal facility you will need to provide your own padlock for which you will be the sole key holder. You can buy padlocks from our store in York city centre.

Is insurance compulsory?

We care about the security of your belongings, so we do require that you take out insurance when storing with Inner Space Stations. Simply let us know the total value of your goods and we will be happy to prepare a quote for you.

Do you offer discounts for long term storage?

Long term discounts are available when payment is made upfront:

12 weeks – 5% discount
26 weeks – 10% discount
52 weeks – 20% discount

For more information, please contact us on 01904 217777

Do you offer discounts for students, NHS, police and armed forces?

At Inner Space Stations we are proud to offer a 10% to our blue light services, students and armed forces. Please provide your service or student ID to claim this discount.

Access and security

The security of your belongings is important to us, which is why we have 24 hour CCTV surveillance. We are open 7 days a week and offer 24 hour access so you can access your things whenever you need.

Do you offer 24 hour access?

Our Layerthorpe city centre internal self storage facility has 24 hour access available on request, so you can access your unit at your own convenience, whenever you need. We also offer extended access from 6am – 10pm. Please ask for further details.

Access to our container sites are:

Dunnington: Mon – Sun 7am – 7pm

Murton: 24 hour access

Hull Road: Mon – Sun 7am – 7pm

Hessay: 24 hour access

Can I allow other people to access my unit?

Of course, simply add their name to your account and provide them with your key/combination, allowing them to access the unit on your behalf.

How secure will my items be?

At Inner Space Stations we take security very seriously. All our sites are protected by 24 hour CCTV. Our city centre self storage facility also offers secure PIN code access, an out-of-hours helpline and staff on site seven days a week during opening hours.

Moving in

Moving in to your unit or container couldn't be simpler. From contactless sign-ups to secure key collection we make moving in a smooth and easy process.

What identity documents do I need to provide?

Before your move-in date we request that you provide official photographic identification, for example, a driving licence or passport. We will also need proof of your current address, for example a council tax bill or current utility bill.

Can I move my items in today?

Yes, of course, providing it is during our Reception opening times. All we need is your proof of identification and address. We can set up your contract and you can move your items in to your unit or container the same day.

Moving out

We want to make moving out as simple and easy as moving in and help you vacate your unit when you are ready to go.

Can I transfer to another unit or container?

Yes, as long as we have the unit or container size you need available we can transfer your contract. Just call our Layerthorpe facility and one of the Storage Team will organise this for you.

How much notice am I required to give?

At Inner Space Stations we ask for a 14 day written notice to be given when you are ready to vacate your unit. We will refund you for any storage you have overpaid.

What do I need to do when I move out?

We understand that you won’t need us forever, and we want to make your moving out experience as easy as possible. Simply provide us with 14 days written notice, then come and empty your unit at your own convenience.

At our internal Layerthorpe facility we ask that you remove your padlock and inform one of the staff that you have emptied the unit. We ask that your unit or container is left in the same condition as when you moved in. Once your unit has been checked you will refunded any unused rent and your security deposit.

At our container sites, once you have emptied the container we ask that you lock it with the padlock that we supplied. Our Murton and Hessay sites have drop boxes where you can leave the key. If you are storing at Dunnington or Hull Road, simply call in to Layerthorpe to drop off the key.

Parcel Collection and Delivery Services

At Inner Space Stations we offer our customers a convenient and easy way to send and receive parcels.

Do you offer a parcel delivery or collection service?

Yes, as an Inner Space Stations customer we will accept parcel deliveries on your behalf. We store them in a secure unit until you are able to collect them.

We are also a ParcelShop for myHermes at our Layerthorpe storage facility and Hull Road service station. You can drop your parcels off at either location for collection by our partner Hermes. You can also have Hermes parcels delivered to either location and we will look after them for you until you come to collect them.

COVID-19

Information on the implementations Inner Space Stations have put in place to protect our staff and customers during the COVID-19 outbreak

Are there changes to your opening times during the COVID-19 outbreak?

All of our self storage sites are operating on normal hours.

At Layerthorpe, our Reception opening hours may be subject to change at short notice. At times we might have reduced staffing and your understanding is appreciated. Please visit our website to check any changes to the opening hours.

What safety procedures have been put in place by Inner Space Stations?

The health and safety of our staff and customers is our principal priority. Our internal storage facility is a large building but we only have a small number of customer in the facility at any one time.

We continue to adjust our operating procedures in line with the latest Government advice and have carried out risk assessments to confirm our facility remains COVID-19 compliant. Measures include:

  • Providing the appropriate PPE for our team members to use.
  • Installing a Perspex screen in Reception and floor distancing markers and COVID-19 signage throughout the facility, which is regularly reviewed.
  • Providing hand sanitisers and anti-viral cleaners for customer use when using our trolleys.
  • Increasing the daily cleaning levels of commonly touched areas in our storage facility, including access pin pads and trolley handles.
  • Our reception doors are closed and only one customer will be allowed into our reception area at any one time (two from the same household).
  • Our staff will wear a face mask at all times when dealing with customers in our reception or storage areas.
  • Only one customer is allowed in the lift at a time.

Further to Government Guidance changes on 31 July 2020, we request that our customers must wear a face covering at all times when in our reception areas or in our storage areas

Prospective customers can call to reserve a unit and complete move-in documentation without needing to be present at our store.

Please do not visit our store if you have any symptoms of Coronavirus.

We continue to closely monitor information from the UK Government and Public Health officials, and to follow all guidelines to ensure we are doing everything we can to continue to provide a clean and safe environment for our valued customers and colleagues.

These are challenging times for us all as we try to limit the spread of COVID-19 and we thank you for your patience and for working with us to ensure Inner Space Stations Self Storage remains a safe place to visit.

Do you offer contactless move-ins?

Yes, prospective customers can call to reserve a unit and complete all of the rental agreement documentation without the need to visit the facility.

Are you still accepting parcel deliveries and collections during the Coronavirus pandemic?

Yes, customer parcel deliveries are being accepted and you will be notified as normal. Please note that during national lockdowns all deliveries and collections by myHermes will be suspended at our Layerthorpe facility. Our Hull Road service station will continue to operate as myHermes ParcelShop and will accept parcels for delivery and collection.

Call us on 01904 21 77 77 or get a quote today

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